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Terms of use

This website is provided by the sole proprietorship Marina Ploumpi,  Book Trade, Author,  based in Chania, (hereinafter referred to as the publisher"), under the terms and conditions set forth in this notice.

The access and use of this website signifies your unreserved acceptance of these terms and conditions, which you are invited to read carefully and which apply immediately from your first visit to this website, as well as any amendments thereof.


1. Privacy Policy-Intellectual & Industrial Property:

The content and information provided by the website (eg programs, information, data), including but not limited to design, distinctive features, logos, graphics, texts, documents, photographs, databases and in general any distinguishing mark and intellectual work of the website, and the services of the website constitute intellectual and industrial property of the "publisher" and are protected by the relevant provisions of Greek and Community legislation as well as international conventions on intellectual property and belong exclusively to the "publisher" or their respective beneficiary, and are available to visitors strictly for personal (non-commercial or profit-making) use. 

Names, images, logos and distinctive features representing Sweet Serendipities or third parties and their services are the exclusive trademarks of Sweet Serendipities   or third parties, protected by applicable trademark laws. Their appearance on this website should in no way be understood as a transfer and/or assignment of a license and/or right to use them.

2. Playback of the content:

It is expressly prohibited, without the prior written permission of the publisher, in any way, to reproduce, republish, modify, distribute, make available, transmit, use and in general exploit, all or part of the content of this website._cc781905-5cde- 3194-bb3b-136bad5cf58d_

3. Visit - use of the website:

Every user has the possibility to freely visit the website. The use of this website must be done exclusively for legal purposes and in a way that does not limit or prevent its use by third parties. The visitor/user declares and guarantees that he will use the website in accordance with these terms, the applicable rules and provisions of national, community and international legislation and good manners and is obliged not to carry out acts or omissions that can cause damage or malfunction in it, affect or jeopardize the provision of the publisher's services. The visitor/user is responsible for the restoration of any damage that may be caused to the publisher or to any third party, from unfair and/or misuse of the services or pages or any part of this website as well as from the introduction, publication and transmission through it , of any information, text, software or file.

The visitor/user understands and accepts that he retains the responsibility to indemnify the "publisher" and its partners for any legal dispute arising between him and third parties due to the content he makes available for posting, publication, or other transfer through his services.

The visitor/user understands and accepts that the "publisher" reserves the exclusive right to terminate the use of access codes to its services and/or to terminate the availability of its content to users/members it deems to have violated the letter and the spirit of these terms of use.

4. Right to Amendment:

The "publisher" reserves the right to interrupt, suspend, modify or change, at any time and without warning, the services and information offered on this website. Also, the "issuer" reserves the right to modify these terms of use or renew the terms and conditions of transactions at any time. The modification or renewal will be effective from the moment this text is updated regarding any change.

If any part of this Agreement is found invalid or unenforceable by court order, the remainder of the Agreement will continue in effect. The "issuer" may enter into an agreement for the assignment, transfer, or delegation of its obligations to an appropriate third party.

5. Disclaimer:

The "publisher" bears no responsibility for any damage caused to the visitor/user by accessing and using the content and the information and services offered on the website.

The "publisher" makes every effort to provide and ensure a high level of information and services through its website, so that the content and information that appears each time on the website is as accurate and true as possible. However, it bears no responsibility for the reliability, accuracy, completeness, correctness or timeliness of the information provided on this website and is not liable towards users/members or third parties, for any damage due to any incorrect or inaccurate nature thereof.

The "publisher"  takes the necessary protection measures for the proper operation of this website, but in no case does it guarantee that the contents, websites, services, options, technical facilities and capabilities of the website will be provided continuously and without problems or errors, nor that the website and/or the servers ("servers") through which it is connected, with the computer of the visitors/users, will be provided without harmful applications that were installed without his knowledge. Therefore, it is not responsible for any downtime of this website and the services provided. It is also not responsible for any loss of work profit or business interruption due to the inability to provide a connection to this website.

The "publisher" is not responsible for any damage caused to the customer by the non-fulfillment of its contractual obligations, which is due to events of force majeure or outside its control (such as, indicatively, failure to provide/network failures, weather conditions, strikes, etc. ).

The "publisher" has no responsibility for the communication of the user/member with the third party service providers that may be advertised on this website and for any commercial transaction that may arise from the relationship between them.

6. Links to other websites:

This website may include referral links "links", "hyperlinks", advertising "banners" to other websites over which the "publisher" has no control and is not connected in any way. The interconnection of this website with other websites through links, is carried out only for the convenience of users/members. Therefore, the "publisher" bears no responsibility regarding the content, the personal data protection policy, the quality, security, legality and accuracy of the information or services of other websites or pages to which it may refer through links of any kind.

The "publisher" is not responsible, for any direct or indirect, positive or consequential damage or damage to the users/members of its website, which may be caused to the visitor/user by his use and access to the aforementioned websites or pages, or which is due to illegal acts of third parties (e.g. interception or decryption of codes and data), the spread of viruses or other similar elements (e.g. worms, trojan horses) during use of the website, or reproduction (download) elements of its content or problems that may occur during the use of computers (e.g. data loss, etc.). For the above, the persons who operate or are active in the relevant websites are solely responsible. Advertisers are solely responsible for the content, legality and validity of the content on the advertising website.

7. Posting of Content by Users:

This page allows users to post content such as illustrative texts, images and videos in various parts of the website. This content is and remains the sole responsibility of the user who posted it who remains solely responsible for it. The use of the website by users must move within the framework set by the law, good faith and good morals and be done in a way that does not limit or prevent its use by third parties. The users of the website must comply with the rules and provisions of the Greek, the European Union and the relevant international treaties and refrain from any illegal and abusive behavior that may affect other users and cause damage/malfunction of the website. In the case of illegal or contrary to these conditions and the current legal framework of conduct, the user is obliged to compensate the beneficiary for any damage she suffers from the above actions.

Users, in order to obtain the right to publish comments and topics, have the possibility to register directly with their e-mail or through their accounts on the social networks Facebook, Instagram. In the first case, the "publisher"   does not pass on the user's information to anyone else and anywhere else. In the second, the conditions that each social network imposes on its users, in order to be used as an intermediary, apply. The user understands and accepts that this information is published without prior control by the site and that the website administrator reserves the right to subsequently remove any content published by the user. The user understands and accepts that the website cannot be considered to endorse or be responsible for the content posted by any user.

8. Submission of personal information:

The user who registers on the website is obliged to register personal information that is complete and true. During registration, the user is asked to submit the following information: a) Name of Natural Person / Legal Entity, b) Address / Headquarters, c) Postal Code, d) Telephone Number, e) E-mail. In the event that the customer requests the issuance of an invoice, he must submit his occupation, A.F.M and D.O.Y.

This information remains strictly confidential. The "publisher" reserves the right to use this information to send updates on new products or offers to customers or registered users of the online store.

The "issuer" reserves the right to delete a user's account if it is found that the information he has declared is untrue, or he has not logged into his account in the last 9 months, or has never made a transaction, or uses his account abusively or seeks to alter the website and its appearance.


9. Confidentiality Statement:

When you submit a request online, the information you provide us is used to respond to your inquiry online. We treat the applications you fill out and the e-mail you send confidential. We do not pass on their content except to the directly interested recipient and to the law, if this is requested of us or in the event that we consider the content of the message to offend us.

Such action is necessary in order to:

  1. Protect our rights and property

  2. We protect against misuse or unauthorized use of this website.

  3. Protect the personal safety or property of our users and audiences.

However, if you give us a false email address or try to impersonate someone else when you send information online, all information - including your IP address - will be part of any investigation.

Also, if you ask one of the company's customer service representatives to assist you with any electronic correspondence, they will be able to access the full range of information relevant to your request, including your email address and messages. .

Terms of Sale

All transactions carried out through this website are governed by the terms of sale, as stated in the relevant section of the website and form a single and integral part of these terms of use as well as by the provisions of Greek, Community and international legislation on sales from distance. It is clarified that the user has the right to withdraw from the sales contract within 14 calendar days from the receipt of the order. For withdrawal, an email to the publisher's contact address ( or a message from the "Contact" on the specific website of Sweet Serendipities Books or the completion of a special withdrawal form is required.

This Agreement covers exclusively any sale of products through this website. Any deviations from this Agreement must be confirmed by our company. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.


1. Customer Obligations:

Customers are responsible for the selection of Product and its suitability for their purposes.


2. Orders:

Orders must be received in writing via the Internet by completing and sending the relevant Order Form available on this website. Your order is considered received from the moment you receive a relevant order status update. Updates on the status of the order appear on the user's screen and are sent by e-mail to the electronic contact address registered by the user.

During the processing of each registered order, the stock availability of the products you ordered is also confirmed. In the event that the availability or delivery time differs from that stated on the product page, a relevant update will be received. The listed prices of the various products displayed on the website pages include the statutory VAT. Online store prices may change at any time without notice. The indication "Web price" means that the specific product has a different price if it is purchased through the online store than the one at which it is available at the same time from our physical store. Our company bears no responsibility and does not cover price differences of products purchased from our physical store and the customer subsequently found a lower price in its online store or vice versa.

The various product offers are valid while stocks last. In case of small/limited availability of stock of a product that has been offered, our store reserves the reasonable right to carry out the relevant orders based on the satisfaction of as many of its customers as possible, i.e. orders registered by different/separate users.

Our company strives to provide you with high quality services daily and in good faith, is not responsible and is not bound for any errors in features, photos and prices of products listed on this website and cannot ensure that there will be no errors from any cause when entering and/or updating a product's features and/or price.

In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact customer service at +693 4116102 or send e-mail to

3. Order Cancellations:

You can cancel your order at any stage before completion by calling +693 4116102 or by sending an e-mail to Depending on the stage of development of your order we will inform you about the options you have.

4. Warranty:

Our company does not provide a warranty or guarantee protection for products it resells. For these products you will receive a warranty directly from the manufacturer or licensor. Our company does not provide a warranty or guarantee protection for the suitability of the product sold for any specific purpose.

5. Force Majeure:

Our company is not responsible for delays in execution (including delivery) due to circumstances that cannot be attributed to its fault or due to force majeure and will be entitled to an extension of time for execution. Examples may be strikes, regular or emergency health precautions, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.

6. Product Returns - Consumer Rights:

You have the right to return the products you have purchased, free of charge and without having to tell us the reason why you wish to return the products, within a period of 14 calendar days from the date you receive the products. In this case, you only bear the direct cost of returning the products. Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.

Returns are accepted provided that:

  1. You contacted our online store the same day or the next business day.

  2. The products are in the same condition in which you received them, i.e. without having been unsealed or tampered with.

  3. The product is accompanied by the retail receipt or invoice.

If you wish to return the products you purchased from our online store, you must notify us in writing on this website under "Product Return Request" stating the date/number of the purchase document as well as the reason for the return within the above deadline.  

In order to avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. broken goods, etc.). In the event that you find a defect, you must contact our online store immediately after delivery on the same day or the next working day at +693 4116102 or by sending an e-mail to

The provisions of the civil code apply to dealing with defects or lack of agreed properties in the sold items. For a property to be considered contracted, it must be certified as such in writing by both parties.

In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 30 days from the date we receive the products.

This Agreement does not affect any consumer rights provided by law.

7. Transmission of data to courier companies:

 Our company, for the execution - delivery of the user's order, obligatorily transmits to a third party the minimum necessary personal data for the execution of the shipment of the order.

The data transmitted to a third party (a carrier licensed by EETT) is the name, surname, address (City – Region, number / street) and contact telephone number of the recipient user, exclusively for the purpose of carrying out the transport and delivery of the order .

As our company cooperates with external third-party (express) transport service providers, this transmission of the above data is necessary for the execution of the order and cannot be excluded if the user wishes to receive the products (books) he has ordered and purchased in his space.

Otherwise, if the user refuses to consent to the above transfer, it is not possible to send the products.

Our company, in application of the general personal data protection policy of the users of its online store, in the event of a request for information - disclosure by a user about the identity of the collaborating third party transport provider (company name), will respond by disclosing the details of the provider that has undertaken the execution of the specific transfer for which each request is made.

8. Third Party Orders – Gifts

In the event that the recipient is a different person from the user or from the invoicing entity (if he is a natural person), the user responsibly declares to our company that he has the express consent and consent of this third natural person, for the submission and registration of the necessary personal data that will allow the execution of the order, especially the invoicing in favor of a third party, and / or the delivery of the order to the name and address of the latter (with registration and contact phone number).

In the unfortunate event that our company is sued in any way for the processing of data of third parties in the context of the above procedure, the user who responsibly declared by accepting these terms, that there was the consent or consent of the subject (third party), has a position of procedural guarantor against our company and will be called upon to assume any loss that our company will suffer due to such unauthorized use of the third party's personal data, plus reasonable legal fees, not excluded and any other claim of our company  against the user, even for moral damages.

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