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Terms of Sale

All transactions carried out through this website are governed by the terms of sale, as stated in the relevant section of the website and form a single and integral part of these terms of use as well as by the provisions of Greek, Community and international legislation on sales from distance. It is clarified that the user has the right to withdraw from the sales contract within 14 calendar days from the receipt of the order. For withdrawal, an email to the publisher's contact address ( or a message from the "Contact" on the specific website of Sweet Serendipities Books or the completion of a special withdrawal form is required.

This Agreement covers exclusively any sale of products through this website. Any deviations from this Agreement must be confirmed by our company. Any other Terms and Conditions are expressly excluded. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending your order implies acceptance of this Agreement and all its terms.


1. Customer Obligations:

Customers are responsible for the selection of Product and its suitability for their purposes.


2. Orders:

Orders must be received in writing via the Internet by completing and sending the relevant Order Form available on this website. Your order is considered received from the moment you receive a relevant order status update. Updates on the status of the order appear on the user's screen and are sent by e-mail to the electronic contact address registered by the user.

During the processing of each registered order, the stock availability of the products you ordered is also confirmed. In the event that the availability or delivery time differs from that stated on the product page, a relevant update will be received. The listed prices of the various products displayed on the website pages include the statutory VAT. Online store prices may change at any time without notice. The indication "Web price" means that the specific product has a different price if it is purchased through the online store than the one at which it is available at the same time from our physical store. Our company bears no responsibility and does not cover price differences of products purchased from our physical store and the customer subsequently found out the existence of a lower price in its online store or vice versa.

The various product offers are valid while stocks last. In case of small/limited availability of stock of a product that has been offered, our store reserves the reasonable right to carry out the relevant orders based on the satisfaction of as many of its customers as possible, i.e. orders registered by different/separate users.

Our company strives to provide you with high quality services daily and in good faith, is not responsible and is not bound for any errors in features, photos and prices of products listed on this website and cannot ensure that there will be no errors from any cause when entering and/or updating a product's features and/or price.

In the context of good faith and for your own protection, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact customer service at +693 4116102 or send e-mail to

3. Order Cancellations:

You can cancel your order at any stage before completion by calling +693 4116102 or by sending an e-mail to Depending on the stage of development of your order we will inform you about the options you have.

5. Warranty:

Our company does not provide a warranty or guarantee protection for products it resells. For these products you will receive a warranty directly from the manufacturer or licensor. Our company does not provide a warranty or guarantee protection for the suitability of the product sold for any specific purpose.

6. Force Majeure:

Our company is not responsible for delays in execution (including delivery) due to circumstances that cannot be attributed to its fault or due to force majeure and will be entitled to an extension of time for execution. Examples may be strikes, regular or emergency health precautions, acts of terrorism, war, supplier / transportation / production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than 2 months, this Agreement may be terminated by either party without compensation.

7. Product Returns - Consumer Rights:

You have the right to return the products you have purchased, free of charge and without having to tell us the reason why you wish to return the products, within a period of 14 calendar days from the date you receive the products. In this case, you only bear the direct cost of returning the products. Returns are only accepted if the products you wish to return are in the same condition in which you received them, i.e. unsealed or tampered with, together with the retail receipt or invoice.

Returns are accepted provided that:

  1. You contacted our online store the same day or the next business day.

  2. The products are in the same condition in which you received them, i.e. without having been unsealed or tampered with.

  3. The product is accompanied by the retail receipt or invoice.

If you wish to return the products you purchased from our online store, you must notify us in writing on this website under "Product Return Request" stating the date/number of the purchase document as well as the reason for the return within the above deadline.  

In order to avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects (e.g. broken goods, etc.). In the event that you find a defect, you must contact our online store immediately after delivery on the same day or the next working day at +693 4116102 or by sending an e-mail to

The provisions of the civil code apply to dealing with defects or lack of agreed properties in the sold items. For a property to be considered contracted, it must be certified as such in writing by both parties.

In the event of a return of the products and depending on the way you chose to pay for your order and the way they will be returned, your refund will be completed within 30 days from the date we receive the products.

This Agreement does not affect any consumer rights provided by law.

8. Data transmission to courier companies:

 Our company, for the execution - delivery of the user's order, obligatorily transmits to a third party the minimum necessary personal data for the execution of the shipment of the order.

The data transmitted to a third party (a carrier licensed by EETT) is the name, surname, address (City – Region, number / street) and contact telephone number of the recipient user, exclusively for the purpose of carrying out the transport and delivery of the order .

As our company cooperates with external third-party (express) transport service providers, this transmission of the above data is necessary for the execution of the order and cannot be excluded if the user wishes to receive the products (books) he has ordered and purchased in his space.

Otherwise, if the user refuses to consent to the above transfer, it is not possible to send the products.

Our company, in application of the general personal data protection policy of the users of its online store, in the event of a request for information - disclosure by a user about the identity of the collaborating third party transport provider (company name), will respond by disclosing the details of the provider that has undertaken the execution of the specific transfer for which each request is made.

9. Third Party Orders – Gifts

In the event that the recipient is a different person from the user or from the invoicing entity (if he is a natural person), the user responsibly declares to our company that he has the express consent and consent of this third natural person, for the submission and registration of the necessary personal data that will allow the execution of the order, especially the invoicing in favor of a third party, and / or the delivery of the order to the name and address of the latter (with registration and contact phone number).

In the unfortunate event that our company is sued in any way for the processing of data of third parties in the context of the above procedure, the user who responsibly declared by accepting these terms, that there was the consent or consent of the subject (third party), has a position of procedural guarantor against our company and will be called upon to assume any loss that our company will suffer due to such unauthorized use of the third party's personal data, plus reasonable legal fees, not excluded and any other claim of our company  against the user, even for moral damages.

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